Privacy Policy

1. Introduction and Scope

FocusDataFlow Pty Ltd ("we", "us", "our", or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

This policy applies to residents of Australia and other jurisdictions as required by law. We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

2. Information We Collect

2.1 Personal Information

We collect information you voluntarily provide:

• Name, email address, and phone number
• Company information and business details
• Information provided through contact forms and inquiries
• Payment information (processed securely by third parties)
• Account credentials and profile information

2.2 Automated Information

• IP address and browsing data
• Device type, operating system, and browser
• Pages visited, time spent, and user interactions
• Cookie and tracking technology data
• Usage patterns and service performance data

3. How We Use Your Information

We use collected information to:

• Provide, maintain, and improve our services
• Process requests and customer support inquiries
• Send service updates and promotional communications
• Analyze usage patterns and optimize our platform
• Ensure security and prevent fraudulent activity
• Comply with legal obligations and enforce agreements
• Conduct market research and improve our offerings

4. Data Sharing and Third Parties

We may share your information with:

• Service Providers: Payment processors, email providers, analytics services, and cloud infrastructure providers who process data on our behalf
• Business Partners: Technology partners and integrations you authorize
• Legal Requirements: Government agencies and law enforcement when required by law
• Affiliates: Related entities for service delivery and support

We do not sell your personal information to third parties for marketing purposes without your explicit consent.

5. Data Retention

We retain personal information for as long as necessary to provide services and fulfill the purposes outlined in this policy. Typically, we retain data for:

• Active customer accounts: Duration of the service relationship plus 2 years
• Marketing communications: Until you unsubscribe
• Legal compliance: As required by law (minimum 7 years)
• Backup data: Up to 90 days after deletion

6. Your Rights

Under Australian privacy laws, you have the right to:

• Access your personal information
• Request correction of inaccurate data
• Request deletion of your data
• Opt-out of marketing communications
• Data portability and export
• Lodge a complaint with the Privacy Commissioner

To exercise these rights, contact us at support@focusdataflow.app with your request.

7. Data Security

We implement comprehensive security measures to protect your data:

• End-to-end encryption for sensitive data
• Secure SSL/TLS connections for data transmission
• Regular security audits and penetration testing
• Access controls and authentication mechanisms
• ISO 27001 and SOC 2 Type II certifications
• Incident response and breach notification procedures

While we implement strict security measures, no method is completely secure. We cannot guarantee absolute security.

8. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience. See our Cookie Policy for detailed information about the cookies we use and how you can manage your preferences.

9. International Data Transfers

Some of our service providers are located outside Australia. When we transfer data internationally, we implement appropriate safeguards including:

• Standard contractual clauses
• Adequacy assessments for data recipient countries
• Your explicit consent where required

10. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children. If we become aware of such collection, we will delete the information promptly.

11. Changes to This Policy

We may update this Privacy Policy periodically. Material changes will be notified to you via email or through our website. Your continued use of our services constitutes acceptance of the updated policy.

12. Contact Information

For privacy-related inquiries, contact our Privacy Officer:

Email: privacy@focusdataflow.app
Phone: +61 2 9876 5432
Address: Level 12, 101 Miller Street, North Sydney NSW 2060, Australia

If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au